Frequently Asked Questions | Heroes Rise Coffee Company

Got questions? We've got answers. Here's what folks ask us most about our coffee, our mission, and how we keep fueling the heroes who show up every single day.

What makes Heroes Rise Coffee different?

Heroes Rise Coffee Company is a first responder-owned and operated business built to fuel those who serve. Our family ties to public safety go back multiple generations, including a great-great-grandfather on the original Fire Department in Royalton, Minnesota. We roast premium specialty coffee in small batches, and every purchase supports first responders and local communities. The coffee tastes as good as the mission behind it.

Where is Heroes Rise Coffee roasted?

Our coffee is roasted in Montana and carefully crafted to deliver fresh, high-quality flavor in every bag. We roast in small batches to ensure consistency, freshness, and exceptional taste, so you're getting some of the freshest coffee in America right to your door.

Do you offer coffee subscriptions?

Yes! Our Subscribe & Save program lets you receive fresh coffee automatically while saving money. You pick the delivery frequency that fits your routine, and you can save up to 30% depending on your subscription plan. It's the easiest way to make sure you never run out of the good stuff.

How fresh is your coffee when it ships?

We work hard to ship coffee as fresh as possible. Most orders are roasted and packaged shortly before fulfillment, so you receive your coffee at peak flavor. We're not pulling bags off a warehouse shelf that have been sitting around for months; freshness is something we take seriously.

What coffee roast is best for me?

It depends on what you love in a cup! Here's a quick guide:

• Light Roast: Bright, crisp, and complex flavors.
• Medium Roast: Balanced and smooth for everyday drinking.
• Dark Roast: Bold, rich, and full-bodied.
• 200 Joules Espresso Blend: Perfect for espresso machines and coffee lovers who want a smooth but powerful cup.

We also carry flavored options like Peanut Butter, Hazelnut, Vanilla, Cinnamon Swirl, Toasted Coconut, and Highlander Grog. All of our coffee is made with 100% Arabica beans.

Do you offer wholesale coffee?

Absolutely. We partner with coffee shops, restaurants, hospitals, businesses, churches, first responder organizations, and retailers across the country. If you're interested in wholesale pricing and partnership opportunities, reach out to us through our website and we'll get you set up.

How does Heroes Rise Coffee support first responders?

Giving back is at the heart of what we do. We've donated over $350,000 in coffee to first responders nationwide. Through donations, community partnerships, events, and direct support initiatives, we help first responders, their families, and the communities they serve. Every bag you buy plays a part in that mission.

How does your fundraising program work?

We make fundraising simple. Your organization receives a custom discount code, your supporters order directly on our website, and we ship coffee straight to their doors. After the fundraiser ends, your organization receives the profit payout. We also offer an event trailer booking option for one-time events, where a percentage of sales goes back to your cause. It's a win for everyone involved.

Do you sell anything besides coffee?

We sure do. In addition to our full lineup of roasts, we carry branded merchandise and apparel, coffee bundles, and brewing equipment and cleaning supplies. It's everything you need to rep the mission and brew a great cup at home.

Do you offer free shipping?

Yes, we offer free shipping on qualifying orders. All of our coffee ships directly to your door, so you can skip the trip and spend your time where it matters. Check our website for current free shipping thresholds and any active promotions.